Last Updated: September 11, 2026
We want you to be satisfied with your purchase. If you are not completely happy with your order, you may return eligible items under the terms below.
Return Window
You may request a return within 30 calendar days of the delivery date. Requests made after this period may not be accepted.
Eligibility Conditions
To be eligible for a return, the item must be:
- Unused and in the same condition in which you received it
- In its original packaging, including all tags, inserts, and accessories
- Free from signs of wear, washing, alteration, or damage caused by the customer
Returns may also be accepted for quality-related issues, such as manufacturing defects or items damaged in transit. If you believe your item has a quality issue, please contact us with photos and a description so we can review the matter promptly.
Non-Returnable Situations
We reserve the right to refuse a return or issue a partial refund if:
- The item shows signs of use, wear, or damage not caused by us
- Original packaging or accessories are missing
- The return request is made after the 30-day window
- The item was purchased during a final-sale promotion and was clearly marked as non-returnable
Return Shipping Cost
Return shipping is free for eligible returns. We do not charge a restocking fee. If a return is approved, we will provide return instructions and, where applicable, a prepaid return label.
Return Address
Approved returns should be sent to:
17 Cambridge Drive, Smithtown, NY 11787, United States
Please do not send returns to any other address without prior approval. Items sent to an unauthorized address may not be processed.
Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are typically processed within 1–2 business days after inspection.
Refunds are issued to the original payment method. Depending on your bank or payment provider, it may take an additional 7–10 business days for the refund to appear on your statement. Shipping charges, if any were applied, are refunded only when required by law or when the return is due to our error.
Exchanges
We do not offer direct exchanges at this time. If you would like a different item, size, or color, please return the eligible item for a refund and place a new order.
How to Start a Return
To initiate a return, contact us at info@cadenseshop.my with your order number and reason for return. Our team will respond with instructions during our service hours: Monday – Friday, 9:00 AM – 6:00 PM (ET).