Last Updated: September 11, 2026
At CadenseShop, we want you to know exactly how your order will be handled from the moment you place it to the moment it arrives. This Shipping Policy applies to all orders placed through cadenseshop.my.
Where We Ship
We currently ship to physical addresses within the contiguous United States. We do not ship to P.O. boxes, APO/FPO addresses, or addresses outside the United States. Orders placed with an ineligible shipping address may be cancelled and refunded.
Processing Time
Orders are typically processed within 1–2 business days after payment is authorized. Processing takes place Monday through Friday, excluding federal holidays. Orders placed after 6:00 PM ET, on weekends, or on holidays will begin processing on the next business day.
You will receive a shipping confirmation email once your order has been processed. If you do not receive tracking information within 3 business days, please contact us at info@cadenseshop.my.
Delivery Time
After processing, delivery within the United States generally takes 3–5 business days. These are estimated delivery times, not guaranteed dates. Weather, carrier delays, incorrect addresses, and other events outside our control may extend delivery time.
Shipping Cost
Standard shipping is free for all eligible orders shipped within the United States. No additional shipping charges are applied at checkout for domestic orders.
Carriers
We use reputable third-party logistics carriers to deliver orders. The specific carrier is selected at the time of shipment based on your location, package size, and service availability. Because carrier selection may vary, we cannot guarantee a specific carrier for every order.
Tracking
Tracking information is provided once your order ships. Please allow up to 24 hours for tracking status to update. If tracking shows no movement for more than 5 business days, contact us and we will follow up with the carrier.
Incorrect or Incomplete Addresses
Please make sure your shipping address is complete and accurate before placing your order. If an order is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment. Additional shipping charges may apply.
Lost, Damaged, or Stolen Packages
If your package arrives damaged, please keep all packaging materials and contact us within 7 days of delivery. If tracking confirms delivery but you cannot locate the package, please contact the carrier and our support team. We will assist with the claims process where possible, but we are not responsible for packages confirmed delivered to the address provided at checkout.
Contact
For shipping questions:
CadenseShop
Email: info@cadenseshop.my
Phone: +1 631-942-5050
Address: 17 Cambridge Drive, Smithtown, NY 11787, United States
Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)